Posted by Daniel Lynton on Wed, Jul 21, 2010
Remember when it was fairly common to land on a Web page and find yourself face-to-face with an animated person reading the text on the page word for word?
Those early virtual spokespeople have evolved, leaping out of their frames and shedding their cartoon appearances. Today’s virtual spokes models do more than simply read the page’s content. They appeal site visitors on a personal level.
Early Virtual SpokespeopleVirtual spokes models are not new to the Internet. A typical early virtual spokesperson featured an animated talking head that read the words featured on the website.
Web visitors either loved them or hated them. For some, hearing the text read by a robotic voice was more annoying than useful. Annoyed visitors don’t stick around long, and for the most part, these early spokes models have fallen out of favor.
As broadband connections have become more common, so too have video spokes models. At first, these virtual spokespeople appeared in video boxes just as any other hosted video on a website. Depending on how the Web developer set up the site, the videos either play automatically upon opening a page or are launched by the visitor. While it’s not unheard of for a video spokesperson of this type to read the page’s text, most follow their own scripts and deliver additional information.
Modern Virtual SpokespeopleWith advanced Flash technology and a new emphasis on video spokes models, today’s virtual spokes person is a far cry from those early incarnations. You may still see the occasional animated spokes person; however, expect a level of interactivity that wasn’t present before. For example, Animotioninc.com’s virtual spokesperson, Bucky Smiles, appears buried under a clump of snow. A brush appears and the user is invited to brush the snow away to reveal the character, chattering teeth and all. Next, the user can drag a cup of coffee over and warm up the poor guy who finally has the opportunity to deliver his message.
As far as video spokespeople go, the actors are no longer confined to tiny frames. These virtual spokes models step across the screen, appearing as overlays on the site. For example, a virtual spokesperson can walk across the website, pointing visitors to specific areas of the site. Depending on how the scene was shot, a video spokesperson can jump into the website, landing on the page and delivering a unique message.
Today’s modern virtual spokes person is far more engaging than previous generations. With video spokespeople, an actor or actress presents a short message which has been scripted with a specific purpose in mind. For example, a video spokesperson might welcome site visitors, highlight specific products, or prompt visitors to perform a certain action such as sign up for newsletters or fill out a survey.
The modern video spokesperson for the Web is also more personable than the animated spokesperson of the past. Most
video production companies offering virtual spokespeople have a cast of attractive, versatile actors and actresses capable of delivering any message.
If your site appeals to businesses, a professional spokesperson can add credibility to your site. If your site appeals to a younger crowd, a young and vibrant virtual spokesperson can add a touch of fun and excitement to your site. Best of all, today’s virtual spokespeople add value and can lead to increased conversion rates.
Posted by Ken Adams on Wed, Feb 24, 2010
Companies often have so-called "slow seasons." These are times of the year where business typically slows down as part of its natural cycle. Slow seasons vary from one industry to the next. For instance, if you're in the car rental business, you'll likely see slower periods of activity once summer travelers return home, back to their normal routines. However, accepting "slow seasons" can also contribute to the slowdown. When a company accepts that business is slow "because it's the slow season," it likely reacts by cutting back on spending or eliminating jobs.
How many times have you heard these excuses for a company slowdown?
- The kids are on a school break
- The kids are back in school
- People are too busy traveling
- People aren't traveling
- Tax refunds haven't arrived yet
- The weather's too bad
- The weather's too good
- We work hard most of the year; we deserve a little downtime
Depending on your business, the excuses may be valid. However, that doesn't mean that you have to accept them. Adopt a new attitude about these cycles by banishing the term "slow season" from your vocabulary. When your employees are slacking off because it's the "slow season" they are making excuses. Slow periods require the exact opposite of slacking off. They require active participation on all levels. Instead of a calling it the "slow season," come up with a new term. You might call it the "get busy" season or the "drum up business" season.
In order for this to work, the entire company needs to understand the cyclic nature of your business and your plan for each cycle. This means that you need to have such a plan. Before you berate others for their excuses, come up with a proactive plan that addresses company slowdowns.
Start by analyzing your business's seasonal cycles. When is business typically busy? When is it typically slow? Why? Next, think about how you normally respond when business is slow. How can you respond that's proactive rather than reactive? Instead of laying off customer service representatives, can they switch gears from handling incoming calls to making outbound sales calls when it's slow? Can your mobile technicians knock on a few doors after completing a job, offering customers a discount because they are already in the area? Can you rearrange your marketing plan so that fewer advertising dollars are spent when you're overbooked and more spent during slowdowns?
Once you have a solid action plan, communicate it with your team. Employees know when it's slow. While some may feel entitled to a little break after a long busy season, many are fearful of what the slowdown really means. By communicating your plan and including employees in brainstorming sessions, you are empowering them to get busy while also easing their fears.
In fact, as the "get busy" season approaches, you may even want to have a kickoff party. Reward your team for their hard work during the hectic season that just ended by scheduling a day where it's okay to slack off in between phone calls, service calls, and regular job duties with the understanding that this is the only day where slacking off is acceptable. Let them watch Web videos on their computers, play games, or simply relax. From here on out, when the phones aren't ringing, when there are no service calls scheduled, when no customers are browsing for goods, everyone must implement the marketing plan you've laid out. Now is the perfect time to make additional sales calls or work on those projects, such as online video productions, that we simply "never have time to do." Schedule regular brainstorming and creativity sessions to keep ideas flowing.
When the entire team banishes the term "slow season" from their vocabularies and becomes more proactive during business slow periods, you'll soon find that it's not so slow after all.